I am very sorry to hear about the experience you have been having with the venue approved catering service. I would totally agree that your venue should step forward to help resolve this issue. I am concerned about how the caterer came on their books in the first place? They sound very disorganised and unprofessional. One would assume the venue would have checked them out beforehand and even seen or tasted their food?
Find out If your venue has seen any of the following paperwork from them, or have you?:
Food and hygiene certificates?
A valid liability insurance?
Your security deposit receipt?
Print off all correspondence, demand to see all of the above and request a meeting with both the Venue Manager and Catering Service.
If they fail to produce any of the above I would suggest to seek legal advice. Your venue will need to take responsibility especially if you have asked for food tasting a number of times as this is standard and they have referred their services to you!
However, I would seriously say follow your instincts. What type of food are you having? What are the overall costs, and how many guests?
If you are really worried your food will not be up to standard, I would not use this caterer full stop! If all else fails, walk away even if you do not receive a refund as not only could there be a problem with presentation, or no show, but at the very worst a serious food poisoning issue for your guests! If the caterer is not covered by insurance, you’re going to encounter further issues!
Wedding insurance for couples is so often overlooked but a small price to pay can cover your losses for so many things which might go wrong.
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