Thanks again guys, I really appreciate you taking the time to reply.
Unfortunately Andrew we didn't get a written contract. I could really kick myself!
When we were having photos taken outside the church, she said to us that between them they had taken 2000 shots already.
We weren't given a number Ali but based on what she said at the church we were expecting heck of a lot more than 130!
We married 17 months ago and haven't received any of the four albums etc that we paid for. We hadn't heard anything from her since last October. She ignored our phone calls, emails and texts etc so I had no choice but to send a letter by recorded delivery informing her of our intention to begin legal proceedings. She replied to this and sent me an email from hell!
Apart from the lack of photos. We're disappointed with her service on the day...
She arrived 50 minutes late.
She didn't bring her business partner as the second photographer, instead turned up with her son who's studying photography at uni.
She didn't do a dry run from the venue (where I left from) to the church, even though she worked for months just down the road. As I was leaving for the church she put her head through the car window asking where the church was.. even the driver was gobsmacked! BUT then she said she had left some of her photography equipment in my room, so I had to wait another 10 minutes for her to have a key cut at reception and go all the way through a fairly large hotel to retrieve them.
Due to her son's inexperience, he walks in front of the videographer and appears four times doing this on my dvd (apparently he did it more but it's been possible to edit this in places).
She knew that our wedding was going to be featured in a local wedding magazine. The magazine wanted detailed shots which we couldn't supply so my hubby had to recreate them in our living room.
She also knew that the church we married in wanted to use our wedding to help promote it as they only have about two weddings per year. The only photos we have are mainly fairly close up shots of us and nothing that the church could use to help them.
I told her on the day that the venue wanted some photos of the room as they also wanted to use shots to help with their advertising (I went to town with the decor). She has not supplied one single shot.
Before yesterday the last time I heard from her was October, she sent an email wanting me to choose my albums online and organize my four wedding albums, a calendar and dvd slideshow all via email. I replied and said that I thought it would be quite difficult to do and would rather wait until we could meet in person - that was the end of her communication to me until yesterday!
Sorry for the ramble, just wanted to put you in the picture as I've this email from hell to reply to! xx