I booked an executive double last week on line, but was put in a basic single.
But - the staff all recognised me even though it's been 6 months, and gave me huge smiles - so that made up for it.
All of the films were in Hungarian and German though, that was a bit rubbish.
I've just remembered I took a Kitkat from the mini bar, and it's still in my bag!!!! What a fantastic thread to remind me of it [

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(sorry - is that insult to injury in your current predicament?)
[idea] you could write and complain?